General & Billing Policies
Billing Policies:
I want you to be familiar with policies/procedures so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings later on.
The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur.
Should you have any questions, please email lance@joyfully.fit
Usage of our services constitutes customer’s acceptance of Joyfully Fit Transformations' billing policy. Following is the billing policy with which all customers must comply:
Payment Options
We accept credit and debit card only. Other options must be approved.
General Policies
Customers are responsible for keeping all credit/debit card details and contact information current. Please email lauren@joyfully.fit to inform us of any changes.
All contracted fees are automatically charged to the credit/debit card on file.
Payment receipts are available to customers upon request.
Delinquency Policies
Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date or, if a payment plan is selected, every 30-days from the initial purchase. If the credit/debit card is declined, we will continue to attempt to charge the card on file every 3 days for 30 days (up to 10 times).
Delinquent Accounts: All accounts 30 days past due may be disabled or de-activated until balances are paid in full. After 30 days, all account not caught up in payment will be sent to collections and will no longer be processed by Joyfully Fit Transformations.
Fees
Returned Item Fee: There is a $50.00 insufficient funds check fee for returned checks in addition to the amount still due.
Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $50.00 per month.
Chargebacks: If a customer initiates a chargeback, we will assess a $250.00 processing fee for each individual chargeback.
Collections Fee: In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.
Freeze/Cancellation Policy:
We understand that sometimes unforeseen circumstances happen and we want to do anything in our power to help our clients, so we put together a list of options if you are facing an unexpected set of circumstances.
Option 1:
(For clients in 8 or 16 month agreements) You may freeze your current membership for up to 5 months or as little as 1 month with a downgrade to the next program offering. This must be done 30 days ahead of the next payment. The current agreement will have to be finished in order to end the agreement fully. This means you will downgrade to the next program. Once that term is over, the remainder of the original agreement will resume until completion. If you want to end the agreement early, please see option 3.
Option 2:
We can fully FREEZE your agreement for up to 90 days. You must have a 30 day notice before the current payment and there is a $25 fee for us to freeze the account. You are more than welcome to only freeze for 30 or 60 days, but you can freeze for the full 90 if that would be best for your current situation.
Option 3:
Early termination. You may cancel your agreement at any time, and if this option is used, half of the remaining balance shall become due and will be debited from your account. The program will no longer be accessible once the account is cancelled and the balance has been paid. If for any reason the training package is cancelled before it’s completion date, half of the remaining balance shall become due and will be debited from the Client's payment account immediately. In no event will the collected reimbursement fee exceed the total remaining balance due under this agreement.
*Any changes made to any current account, have to be completed 30 days before the current payment is due.
*In a month-to-month agreement you are only responsible for a 30 days notice to cancel.
Any of these options will have an agreement to be signed via docusign with the proper dates and balances due in order to get one of these in place.
Please let Lauren know at lauren@joyfully.fit as soon as you make a decision so that we can get one of these in place for you within the time frames listed above.
NOTE: If for any reason the training package is cancelled before its completion date, half of the remaining balance shall become due and will be debited from the Client's payment account immediately. In no event will the collected reimbursement fee exceed the total remaining balance due under this agreement.
Billing Disputes
As a current or prior customer, each customer agrees to provide 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. We must be the first option in billing disputes. Should Lance Caron Coaching receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to collect on the rendered services and any fees associated with those disputes.
Regardless of the outcome of the chargeback, Joyfully Fit Transformations retains the right to collect on any rendered services or fees that are due. Joyfully Fit Transformations will submit any disputed amounts to a collection agency. Once a chargeback has been received, we will immediately suspend the account until the matter is resolved.
Refunds
Our policy at Joyfully Fit Transformations is that all sales are final unless stated otherwise for special promotions. There are no refunds and you are responsible for the full amount of the order, whether you pay in full or choose a payment plan unless you follow the aforementioned cancelation policy.
We understand there are extenuating circumstances that may prevent you from adhering to your original agreement. As such, in special circumstances as approved by Joyfully Fit Transformations in writing, you may be approved to roll your payments over to a smaller package in order to alleviate financial burden. These requests must be made within 30 days of submitting payment. By placing your order with us, you are indicating your agreement to these terms.